Port of HaminaKotka Ltd commissioned a customer satisfaction survey in September, carried out in the form of telephone interviews by Innolink Oy. The survey was partly a follow-up of the 2018 customer satisfaction survey. The extensive survey indicated that overall customer satisfaction at a good or even very good level. According to the survey, the most important factors for our customers are reliability as a partner, the service-mindedness of personnel in problem situations and services that match the needs of companies. The port is perceived as a reliable partner, and response to contacts is quick. The well-working invoicing service also received positive feedback from the respondents.
According to the survey, the port’s strengths include location, versatility and well-functioning services. It was hoped that the port would develop communication and customer focus in particular. The above-mentioned development issues will be addressed immediately, for example, by improving the distribution of newsletters and by organising customer events, which have only been possible in a virtual setting over the past two years or so. According to our customer satisfaction survey, personal visits are still a very important way to keep in touch.
Many thanks to all those who provided valuable feedback in the survey. The product packages drawn among the respondents have been delivered to the lucky winners.
