Port of HaminaKotka Ltd monitors customer satisfaction regularly to ensure the quality and continuous development of its services. The customer satisfaction survey conducted this autumn was a follow-up to the surveys carried out in previous years, and again provided valuable information about our customers’ experiences. The survey was mainly carried out as telephone interviews, and some of the responses were collected by email. As before, the customer satisfaction survey was carried out by Innolink Research Oy.
The key results of the customer satisfaction survey show that the overall score for the success of the Port of HaminaKotka is at the level of the previous survey conducted in 2023. We have succeeded particularly well as a reliable partner. The invoicing service and fast response to contacts were also emphasised in the success ratings. Customers felt that the most preferred ways of obtaining information were bulletins, which can be subscribed directly to e-mail, as well as the port company’s events and website. There was of course also room for development, and the development of infrastructure, traffic and access arrangements, and signage in particular came up in those responses. Overall, the Port of HaminaKotka is mainly considered to function well, and easy co-operation is appreciated.
Many thanks to all those who provided valuable feedback in the survey. The product packages drawn among the respondents have been delivered to the lucky winners.
